Quay Hotel and Spa Conwy

Booked this Hotel via Expedia and we reserved a one bedroom with balcony. On arrival the first evening after driving up from Cardiff the receptionist told us there was no booking then said nothing else and kept typing away at the keyboard. I searched for the booking details then presented the info and was told "no have found it, just expedia has not downloaded or been checked".

Finally off to our room, fairly sure it was not the type we had booked and paid for, there was only the one room with a bed and  bathroom off it and no balcony, there was a slight view of the bay and water from a side window.

Overall we felt this hotel came across as pretentious and feel sure we did not receive the room we actually booked and paid for.

On the upside our room was right at the end so the only other guests passing were those in the front room we thought we booked, and possibly others passing to access the room above.

Bottom line would not return.